Frequently Asked Questions
Have you got a questions or two?
Not to worry! We are here to help you plan the perfect holiday with our frequently asked questions and answers all about visiting Exmouth! Here are some questions that we are most often asked.
Will I need a car in Exmouth?
There is no public transport in Exmouth or the region. There is limited taxi service. We highly recommend that you hire a car or drive your self. All the major car hire companies are represented here. Dive companies will pick up and drop off all guests who book with them, directly from your accommodation. There is a shuttle bus that will collect and drop off to and from the airport, fees apply.
Is there linen provided at the property and is it for free?
Yes, each property owner has provided you with bed linen, bath towels, and tea towels. Some owners may have left you beach towels, but in general you will need to provide your own. Alternatively you can hire from NRH when you make your booking. Should you be staying for an extended stay please let us know should you wish to purchase a mid stay clean and linen change over. Each home has full laundry facilities.
Are cooking utensils supplied?
All the basics have been provided in each house. Some owners have provided extensive supplies and some have provided quite basic supplies. Should you require something specific please contact the office to enquire.
Are any amenities supplied?
Each property has a ‘starter’ supply of basic washing items including dishwashing liquid, laundry powder, dishwashing tablets (if applicable), toilet paper and toiletries. Each property will also have a new sponge, scourer and a few bin liners.
These items are not replenish-able and are simply meant as a complimentary arrival gift. The property is booked on the basis that it is ‘self contained’.
Where is the closest shopping centre and bottle shop?
There is a shopping precinct located in Exmouth. Please use the map provided in your accommodation to find Maidstone Resent. There are two independent IGA stores both open (depending on season) 7 days a week. Bottle shops are located at the Potshot Hotel and Graces Tavern, both on Murat Road (the main road into Exmouth) and Celebrations is located in the shopping precinct. There is an excellent butcher next to the IGA in the main town centre.
How do I get my keys for check in?
Good question! Once booking is complete you will be provided a keylock code and directions to access the property. Check in time is strictly after 2 pm. Should you need to arrive earlier at your property please contact the office at least two days prior to arrange.
After hours arrivals are fine. You can access your property and lock box anytime after 2pm when you arrive. We do not recommend driving at night through the unfenced bushland from Carnarvon to Exmouth due to roaming wildlife.
I am staying a property which has a swimming pool. What do I need to do regarding maintenance?
Each property has its own pool technician who will attend weekly to clean the pool, top up water levels and check chemical levels. Should you feel that there is something amiss, please do not hesitate to contact the maintenance department with any questions. The number is shown in your accommodation.
Is the property cleaned during my stay?
Each property is considered ‘self contained’ and as such our cleaners will only attend to clean on the day of your departure. Should you require cleaning during your stay, please contact the office, or alternatively you can purchase at time of booking a mid stay clean. The cost is to you the guest.
Do I need to put the bins on the verge for collection?
We would greatly appreciate that you put the bins on the verge on the allocated night prior to collection. This information is provided at your property.
Is there Wi-Fi at the property?
The vast majority of our holiday homes DO NOT have Wifi. This is due to the fact that the town of Exmouth does not have any more available portals for internet lines and most homes do not have ‘landline’ connections either. Please arrange for your own internet access or alternatively there is free wifi around town at the Visitor Centre and various shops who advertise.
What do I do if I have a power problem or electrical appliance problem?
Power surges are common in Exmouth. An electrical appliance can easily trip a fuse. Turn off at the switch on the wall. Locate the fuse box and flip the switch that is turned off. Please contact the Maintenance department should you still be experiencing difficulties.
Help! I don’t have any hot water?
Most properties will have a solar hot water booster located in either the kitchen or laundry, this is noted on your A3 information sheet posted in the kitchen. Please turn this on, wait 30 and your water should be hot again. When the sunshine resumes you will need to turn this switch back OFF. Some have automatic switch offs. If you are on gas bottle hot water, you may be out of gas. Either switch over to the second gas bottle (should you be comfortable to do so) or contact the maintenance department. Please advise us on your maintenance form should you have turned over the gas bottle so that we can refill. If you have any questions or would like some help please contact us directly.
How do I leave the property on departure?
We ask that you leave the property in a similar condition to check in, ensuring that rubbish is removed and the dishwasher has been stacked and turned on. Our team will take care of laundering the linen and cleaning the property. We also ask that you complete the Maintenance form as provided so that we can attend to any items immediately.
Where do I leave the keys on my departure?
Please return them to the locked box on your departure. If you are unable to remember the code, please leave them on the kitchen bench so that I cleaners can return.
Can I please have a late check option?
Late checkout is one of our most common questions. During the off season we will try to arrange a FREE late check out. (However this is subject to availability). Please enquire at the office. During high season we cannot guarantee any late check out. Should you have a late flight out of Learmonth Airport please contact the office directly and we can help you make suitable arrangements.
What’s the cancellation policy?
Cancellations are to be in writing (email accepted) and will incur charges as per the following schedule:
- Cancellations +120 days prior to occupancy: fee 10% of full amount
- Cancellations 60 – 120 days prior to occupancy: Fee 20% of full amount
- Cancellations 60 – 30 days prior to occupancy: Fee 40% of full amount
- Cancellations 30 – 15 days prior to occupancy: Fee 75% of full amount
- Cancellations 15 – 0 days prior to occupancy: Fee 100% of full amount
No refund will be given once a property is tenanted.
- Should a booked and confirmed property not be available due to “circumstances beyond our (NRH) control” an alternative home will be made available to you at no additional cost.
- Should no replacement accommodation be available the full tariff paid will be refunded to the guest, minus a processing fee of $50.
- Should the town be cut off due to floods etc and booking not be able to be honoured, the guest may transfer the booking to another date or the tariff will be refunded in full, minus a processing fee of $50.
Guests are strongly advised to take out comprehensive holiday & travel insurance to cater for any unforeseen circumstances.
Can you tell me what happens if there’s a cyclone?
Yes! Exmouth does have cyclones. We keep a close watch on the weather and keep our guests up to date with any cyclone news or information that might be relevant during your stay. Please ask the office for the cyclone terms and Conditions. Cyclone season is November through to April.
If you have any other questions we are happy to help! Contact us with your enquiry.